Refund policy
FLUX Returns & Refunds
We stand behind FLUX. If something's wrong with your order, we'll make it right — but because FLUX is a consumable supplement, there are some important differences from typical merchandise returns.
30-Day Return Window
You have 30 days from the date you receive your order to request a return.
To be eligible:
- The container must be unopened and unused, with the seal intact
- It must be in its original packaging
- You'll need your receipt or proof of purchase
Because FLUX is a powder you consume, we can't accept opened or used containers back into inventory — for your safety and ours. If the seal's broken, it's yours to keep.
To start a return, email us at fluxlifellc@gmail.com with your order number. Don't ship anything back before we've confirmed your return — packages sent without an authorization won't be accepted.
Approved returns go to:
Flux Life LLC
13 Rantoul St
Beverly, MA 01915
Once approved, we'll send you a prepaid return label and instructions.
Damaged, Defective, or Wrong Item
Long shifts and hard days don't leave room for a product that shows up wrong. Inspect your order as soon as it arrives, and if your container is damaged, defective, or not what you ordered, email us right away at fluxlifellc@gmail.com with a photo. We'll get it sorted — fast.
What We Can't Accept Back
- Opened or used containers — once the seal is broken, it can't be resold
- Sale items, bundles, or promotional/discounted orders
- Gift cards
If you're not sure whether your order qualifies, just ask before you ship anything.
Exchanges
Want a different flavor or size instead? Return your original order for a refund, then place a new order for what you actually want — that's the fastest way to get it in your hands.
EU Customers — 14-Day Cooling-Off Period
If your order ships to the EU, you have the right to cancel or return within 14 days of receipt, no reason required. The same unopened-seal condition applies, and you'll need proof of purchase.
Refund Timing
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 10 business days — your bank may take a little longer to post it on their end. Haven't seen it after 15 business days from approval? Email fluxlifellc@gmail.com and we'll track it down.