Shipping policy
Shipping Policy
Pre-Order Shipping
FLUX is currently available for pre-order only. Your payment is collected in full at checkout, and your order will ship once production at our manufacturing facility is complete. We'll send you email updates as your order moves through production and into fulfillment, including a confirmation once your tracking number is available.
Estimated ship dates shared via email or on our site are projections only and aren't guaranteed. Production and shipping timelines can shift, and we'll do our best to keep you posted on any changes.
Processing Time
Once your order is ready to ship from our fulfillment location in Massachusetts, please allow 1–3 business days for processing before it leaves our hands. During pre-order, processing begins once your batch arrives from production — we'll notify you when that happens.
Shipping Methods & Delivery Times
We currently ship via USPS and/or UPS, depending on your location and order size. Estimated transit times once your order ships:
- Domestic (Continental US): 3–7 business days
- Alaska, Hawaii, and US territories: 5–10 business days
These are carrier estimates, not guarantees. Weather, carrier delays, and other events outside our control can affect delivery times.
Shipping Rates
Shipping costs are calculated at checkout based on your order size and delivery address. Any current promotions (such as free shipping thresholds) will be displayed at checkout.
Shipping Coverage
We currently ship within the United States, including PO boxes and APO/FPO addresses. We do not currently offer international shipping, but we're working on expanding — check back or contact us at fluxlifellc@gmail.com if you're outside the US and want to be notified when we do.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's progress.
Shipping Address Accuracy
Please double-check your shipping address at checkout. We're not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided at checkout. If a package is returned to us as undeliverable, we'll reach out to arrange reshipment, which may include an additional shipping charge.
Lost, Delayed, or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, please contact us at fluxlifellc@gmail.com with your order number (and a photo, if there's damage). We'll work with the carrier and with you to make it right — whether that's a replacement, refund, or filing a carrier claim.
Questions
If you have any questions about shipping, reach out anytime at fluxlifellc@gmail.com.